AlocaSpace acts as a neutral mediator in disputes.
We are not a party to the Booking Agreement but facilitate resolution under our Terms.
Step 1: Direct Communication
Users should attempt resolution through platform messaging.
Step 2: Formal Submission
If unresolved, a dispute may be submitted with:
Booking reference
Detailed explanation
Photos, videos, or documentation
Step 3: Review Process
AlocaSpace will review:
Listing details
Message history
Submitted evidence
Applicable policies
A decision will be made based on platform policies and documentation provided.
Legal Framework
Disputes are governed by the laws of Nepal.
Where required, disputes may be referred to arbitration in Kathmandu in accordance with Nepalese arbitration laws, as stated in the Legal Terms.
AlocaSpace’s mediation decision is binding to the extent permitted by applicable law.