If an issue occurs, act quickly and communicate clearly.
Common Issues
Power failure
Access problems
Noise complaints
Rule misunderstandings
Step 1: Contact the Host
Most issues can be resolved directly and immediately.
Step 2: Document the Situation
If necessary:
Take photos
Keep written communication within the platform
Step 3: Contact Support
If the issue cannot be resolved, contact AlocaSpace support with:
Booking details
Clear description of the issue
Supporting evidence
Leaving early without communication may affect refund eligibility.