If an issue cannot be resolved directly with the host, you may file a dispute.
Before Reporting
First:
Communicate clearly with the host
Attempt to resolve the issue
Keep communication within the platform
When to Report
You may report a dispute if:
The space materially differs from the listing
Access is denied without a valid reason
Agreed terms are violated
What to Include
Provide:
Booking details
Clear description of the issue
Photos or documentation
All disputes are reviewed based on:
Listing details
Message history
Policy compliance
Leaving the location without communication may affect eligibility.